Skip to content

Cart

Your cart is empty

Returns & Exchanges

Please send an email to customers@souszy.com.au before you buy if you are unsure about the size, cut or colour and we will style you perfectly! We are experts in every product we stock and will be able to guide you to feeling good, and satisfied with every purchase you make.

Returns for Souszy Brand items

We know you’ll love our Souszy Brand lingerie, but if for any reason you don’t you can return your items for a full refund or exchange for up to 12 months after purchase. Buying Souszy means buying with confidence!

All other underwear & bodysuits

Unfortunately, we cannot offer exchanges or refunds for non-Souszy underwear or bodysuits for hygienic reasons.

Everything else

You may return all other full priced items for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a full refund or a credit note of equal value. Please email customers@souszy.com.au to start your returns or exchange process.

If you believe the product you've received is damaged or faulty, please send an email with your order number, images and a short description to customers@souszy.com.au and our product team will be able to assist you. 

If the damage is a result of a manufacturing defect Souszy will send you a replacement piece and cover shipping costs. We reserve the right to refuse a return if the claim does not match our return standards. 

Please carefully review the washing and care instructions for each of your items so they maintain their beautiful shape, colour and fit.