Returns & Exchanges

Please send an email to customers@souszy.com.au before you buy if you are unsure about the size, cut or colour and we will style you perfectly! We are experts in every product we stock and will be able to guide you to feeling good, and satisfied with every purchase you make.

Underwear & Bodysuits

Unfortunately, we cannot accept exchanges or refunds for any underwear or bodysuits for hygienic reasons.

Everything else

You may return all other full priced items for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a full refund or a credit note of equal value. Please email customers@souszy.com.au to start your returns or exchange process.

If you believe the product you've received is damaged, please send an email with your order number, images and a short description to customers@souszy.com.au and our product team will be able to assist you. 

If the damage is a result of a manufacturing defect and not the result of normal wear and tear, Souszy will send you a replacement piece and cover shipping costs. We reserve the right to refuse a return if the claim does not match our return standards. 

Please carefully review the washing and care instruction of each of our products. Souszy cannot accept a refund or exchange for products that were not following the care guidelines. 

We do not refund products damaged by abuse or negligence, misuse or activities other than the intended purpose. We cannot accept any items that have been worn and returned, soiled or damaged.