Panties: Due to hygienic reasons, as panties are an intimates product we're unable to exchange panties or accept returned panties. Our packaging is perfectly designed to gift for yourself, partner or friend, however there is no opportunity for hangtags to serve as a safeguard against wear. If you believe the product you received is damaged, please read below. 

Bralettes, Bodysuits & Sleepwear: You may return full price Bralettes, Bodysuits & Sleepwear for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a credit note of equal value. Please email for instructions as to how to return change of mind items. 

If you believe the product you've received is damaged, please send an email with your order number, images and a short description to and our product team will be able to assist you. 

If the damage is a result of a manufacturing defect and not the result of normal wear and tear, Souszy will send you a replacement piece and cover shipping costs. We reserve the right to refuse a return if the claim does not match our return standards. 

We do not refund products damaged by abuse or negligence, Damaged by misuse or activities other than the intended purpose. We cannot accept any items that have been worn and returned soiled or damaged.

Please send an email to before you buy if you are unsure about the size, cut or colour and we will style you perfectly! We want you to be completely satisfied with every purchase you make!