As we stock 30+ brands, sizes slightly vary from brand to brand. Please refer to the sizing guide on each products page.
As we stock over 30+ brands each product and material needs to be cared for differently. Please refer to the care instructions on the products page.
We sure do!
United States: Shipping usually takes 6 - 14 business days. Our average delivery time is 10 business days to anywhere in the US.
Free shipping for orders over $200. Flat rate shipping $20 for all orders
Europe / UK / Ireland: Shipping usually takes 10 - 25 business days. Our average delivery time is 14 business days to anywhere in these regions.
Free shipping for orders over $300Flat rate shipping $30 for all orders*Duties and taxes may apply. *Duties and taxes to be paid by customer.
We cannot accept PO Boxes as your postal address. Our delivery service requires a residential or commercial address to leave your Souszys. Send us an email at firstname.lastname@example.org if you have any questions!
For orders within Australia please allow 2-10 working days.
Due to COVID19 restrictions, we are experiencing delays. Please accept our apologies for slight delays in delivery time.
Have a special request? Email email@example.com - we're pretty good at making things happen!
Once your order has been shipped, a tracking number will be sent to your email address so you can track your delivery. You’ll also be notified once your order has been delivered.
Once an order has been shipped we cannot accept exchanges or refunds for any of our knickers or bodysuits for hygienic reasons.
If you believe the product you received is damaged, please read below.
You may return all other full priced items for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a full refund or a credit note of equal value. Please email firstname.lastname@example.org for instructions as to how to return change of mind items.
If you believe the product you've received is damaged, please send an email with your order number, images and a short description to email@example.com and our product team will be able to assist you.
If the damage is a result of a manufacturing defect and not the result of normal wear and tear, Souszy will send you a replacement piece and cover shipping costs. We reserve the right to refuse a return if the claim does not match our return standards.
Please carefully review the washing and care instruction of each product. Souszy cannot accept a refund or exchange for products that were not following the care guidelines.
We do not refund products damaged by abuse or negligence, Damaged by misuse or activities other than the intended purpose. We cannot accept any items that have been worn and returned, soiled or damaged.
Our Quality Assurance Team look over each piece carefully before it is packaged and delivered to you! However if you believe a product has been damaged, let’s investigate. Please send photos and a short description to our product team firstname.lastname@example.org
That said, returned product(s) will be refunded if the damage is the result of a manufacturing defect and not the result of normal wear and tear.
We do not refund products damaged by abuse or negligence, Damaged by misuse or activities other than the intended purpose.
If you would like to stock Souszy products you sound like a great person and we want to be friends... Please email email@example.com for more information!
If you'd like to collaborate with Souzy then you sound like someone we'd like to be friends with... Please email firstname.lastname@example.org to discuss.
We would love to hear more, please email email@example.com