Souszy panties are cold machine washable and we recommend washing them with similar colours and preferably in a washbag. Dry your panties flat and in the shade.

What makes Souszy panties so unique is the lace technology. We’ve sourced high quality stretch lace to feel comfortable & avoid any lines of digging in. To keep your panties in beautiful shape and to make the colour and lace last long, it’s important you take good care.

Yes, but cold machine wash only and preferably in a wash bag.

No. Your panty is made from a quality but delicate lace, the warm machine wash can cause shrinkage and the warm water could make the colour fade. Please follow our care instructions and use cold machine wash or hand wash only.

What makes purchasing our panties online so easy is that there are two sizes to choose from. 
X best fits sizes 8 – 12
XX best fits sizes 14 – 18 
For more information on sizing, click here to view our fit guide. 

You can wear them either way depending on what feels most comfortable to you! View our fit guide for more information.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. 

We cannot accept PO Boxes as your postal address. Our delivery service requires a residential or commercial address to leave your Souszys. Send us an email at customers@souszy.com.au if you have any questions!

For orders within Australia please allow 2-10 working days.

For International orders please allow: 

New Zealand 4-6 working days
North America, Western Europe, Asia & Pacific 6-13 working days
Rest of the world 10-15 working days

Have a special request? Email customers@souszy.com.au - we're pretty good at making things happen!

Once your order has been shipped, a tracking number will be sent to your email address so you can track your delivery. You’ll also be notified once your order has been delivered.

Send an email to customers@souszy.com.au and we'll try our very best!

We're unable to exchange panties for hygienic reasons. Our packaging is adorable and perfectly designed to gift for yourself, partner or friend, however there is no opportunity for hangtags to serve as a safeguard against wear.

Send an email to customers@souszy.com.au before you buy, if you are unsure about the size, cut or colour and we will style you perfectly! We want you to be completely satisfied with every purchase you make!

As you can understand, because panties are an intimate product for hygienic reasons there is no return after purchase or exchange policy.

If you would like to stock Souszy products you sound like a great person and we want to be friends... Please email ebony@souszy.com.au for more information!

All Souszy products arrive packaged as a modern day love letter, perfect to make anyone feel special!

If you'd like to collaborate with Souzy then you sound like someone we'd like to be friends with... Please email laura@souszy.com.au to discuss.